Grievance Redressal Policy

At Coopreta Agritek Finovation Pvt. Ltd., user trust, transparency, and regulatory compliance are of paramount importance.

This Grievance Redressal Policy is framed in accordance with the Digital Personal Data Protection Act, 2023, applicable RBI Digital Lending Guidelines, and relevant provisions of Indian law.

1. Scope & Applicability

This Policy applies to grievances relating to:

• Platform access and technology services
• Data privacy, consent, and information security
• Service-related or technical issues

2. Grievance Redressal Officer (Nodal Officer)

3. Grievance Submission Mechanism

Users may submit grievances related to:

• Platform functionality or access issues
• Data privacy, consent, or data protection concerns
• Unauthorized use of personal data
• Technical errors or service deficiencies

Grievances may be submitted via email to the above contact.

4. Resolution Timeline

• Acknowledgement: Within 48 hours of receipt
• Resolution: Within 7 working days, subject to receipt of complete information
• Where resolution requires coordination with third parties or regulators, the user shall be informed accordingly.

5. Information Required

To facilitate timely resolution, users are requested to provide:

• Full name and contact details
• Clear description of the grievance
• Relevant references (URL, screenshot, transaction ID, if applicable)
• Relief sought

6. Escalation & Regulatory Rights

If the user is not satisfied with the resolution:

• They may seek further remedies as available under applicable law
• Data-related grievances may be escalated as per the DPDP Act, 2023

7. Policy Review

This Policy may be updated from time to time to reflect changes in law or business operations. The updated version shall be published on the Company’s website.